Willie’s Remedy Subscription Policy

Welcome to the Willie’s Remedy subscription program! We’re glad you’ve chosen to have our carefully crafted products delivered regularly. Please take a moment to review the following policy to ensure a smooth and enjoyable experience.

1. Subscription Options:

• Willie’s Remedy offers subscription options for select products, allowing you to receive regular deliveries.
• You can choose your delivery frequency: weekly, bi-weekly, or monthly.
• Available products for subscription will be clearly indicated on our website.
• You can manage your subscription preferences through your online account.

2. Subscription Management:

• Account Required: You must create an account on our website to manage your subscription.
• Modifications: You can adjust your subscription details, including frequency and product selection, before the scheduled shipment date. Changes made after the cut-off time will apply to the next shipment.
• Skipping/Pausing: You have the option to skip or pause your subscription through your account.
• Cancellation: You can cancel your subscription at any time through your account. There are no cancellation fees.

3. Billing and Payment:

• Recurring Charges: Your payment method will be automatically charged based on your chosen subscription frequency.
• Accepted Methods: We accept Visa, Mastercard, American Express, Discover.
• Billing Cycle: Your billing cycle begins on the date you initiate your subscription and recurs according to your selected frequency.
• Payment Updates: It is your responsibility to maintain current and accurate payment information. Failure to do so may interrupt your subscription deliveries.

4. Shipping and Delivery:

• Shipping Frequency: Shipments will be processed and dispatched according to your selected subscription frequency.
• Shipping Costs: Free shipping on orders over $70 and $7.40 flat rate for orders below $70.
• Delivery Times: Delivery times may vary depending on your location and carrier. Estimated delivery times will be provided at checkout.
• Delivery Issues: If you experience any delivery issues, please contact our customer support team for assistance at info@williesremedy.com.

5. Product Quality:

• We are committed to providing high-quality products. If you have any concerns about the quality of your received items, please contact customer support.

6. Returns and Refunds:

• We stand behind our products 100%. If any product does not meet your expectations, we will gladly give you the opportunity to exchange the product for another product or receive a full refund. To be eligible for a refund, you must return the entire order. We do not issue partial refunds/returns. Please refer to the contact page for our return addresses. You will be refunded for the product value only, not any shipping expenses. For questions, please email info@williesremedy.com. If you purchased our product through one of our distributors or retailers, please go to the original purchase location for any return or exchange.

• Please contact our customer support team to address any product concerns.

7. Subscription Modifications and Termination:

• Willie’s Remedy reserves the right to modify or terminate the subscription program at any time.
• We will provide reasonable notice of any significant changes to the program.

8. Customer Support:

• For any questions or concerns regarding your subscription, please contact our customer support team at info@williesremedy.com.

9. Policy Updates:

• Willie’s Remedy reserves the right to update this subscription policy at any time. Any changes will be posted on our website.

By subscribing to Willie’s Remedy, you acknowledge that you have read, understood, and agreed to this subscription policy.